Cancellation & refund policy

Draft for legal review.

Hourly bookings

Cancel more than 60 minutes before the start: full refund. Cancel within 60 minutes of the start: your seat is released but there is no refund. A session that has started can't be cancelled. If the venue cancels or is closed, you get a full refund.

Where the money goes

Card, UPI and net-banking payments are refunded to the original payment method through Cashfree, usually within 5–7 working days. Wallet and gift-card amounts come back to your BHARII wallet straight away. Cashback earned on a refunded booking is reversed.

Packages

You can cancel a package before its start date for a full refund. After the start date, packages are non-refundable except where the venue permanently closes or stops offering the service — then you get a refund for the unused months. Bookings made with a package code cost ₹0, so cancelling them gives no money back; it simply frees the seat.

Failed or double payments

If money left your account but the booking didn't confirm, it is refunded automatically. Raise a ticket from Help & support with a screenshot if you don't see it within 7 working days.

Contact

Help & support in the app or website, or [support email].